Financial Policies

• We are a “fee-or service” practice and payment is requested at each office visit.




• We accept Cash, Credit Cards (Visa and MasterCard) with Chip.




• We accept also personal checks with PRE-ARRANGEMENT:




• A RM100 Returned cheque charges and variable collection fee/cost shall imply on all returned cheques.

Complaint Policies and Respond Protocols

1. We are committed to providing a high quality service to all our patients, but if there is any short-coming please let us know. This will help us to learn from our mistakes and improve our standard of care. We hope to be able to resolve your complaint simply, quickly, fairly and confidentially.

2. Complaints can be made verbally or in written. All complaints will be taken noted but only written complaints are documented and filed into the patient complaints file .

3. Verbal complaints: Through telephone or direct communication with our staff etc.

4. Written complaints: Through the feedback form at the waiting room, letter, emails etc.

5. Upon receiving your signed written complaint document, we will send you a written acknowledgment within 24 hours .

6. Time Frame: we shall try to resolve the complaint within 14 days. An unresolved complaints shall be referred for mediation by the Malaysian Dental Association, failing which we shall forwards the complaint to the Director General, Ministry of Health.

 

Privacy Policy

• You info will not be provided to any third party unless is required by the laws.

• If your sponsor/company have any query regarding your dental fees/treatments, your will be contacted, and information will be submitted only if you agreed to do so.

• If you intend to claim your dental fees from a third party (for example company, panel, insurance etc.) your info will be submitted for the monthly claims.

• The clinical notes and other records are the properties of the clinic. A copy of the records shall be provided to the patient (a fee will be charged) upon request, within 2 working days.

• Your treatment shall not be discussed with any third party without your permission/consent.